Who We Are
Jodie Wardle (She/Her) Principal Consultant
Jodie Wardle (She/Her) Principal Consultant
Jodie Wardle (She/Her) Principal Consultant
With an industrial electrical background certifications including ITILv4 Foundation, Agile and Lean Six Sigma Yellow belt. Coupled with degrees in Law and Education, I excel in translating complex technical concepts into practical solutions that enhance operational efficiency and drive value. During tenure at the University of Adelaide,
With an industrial electrical background certifications including ITILv4 Foundation, Agile and Lean Six Sigma Yellow belt. Coupled with degrees in Law and Education, I excel in translating complex technical concepts into practical solutions that enhance operational efficiency and drive value. During tenure at the University of Adelaide, championed first contact resolution from 50% to 80% for the technology service desk, significantly improved IT security and efficiency by reducing local admin rights by 90%, implementing disk encryption for 8,000+ computers, and developed a strategy for managing computer hardware end-of-life, which is expected to save $1.8 million annually. Successfully planned the migration of 10,500 Windows computers to Windows 11, achieving 40% completion through routine maintenance.
At ASG Group, devised the "Get to Green" service level plan, achieving a 99% response time SLA within 6 weeks and a 98% resolution time SLA within 4 months.
At Westpac, implemented enhancements that reduced monthly contact volume by 55%, saving 15 FTEs, and improved customer satisfaction from 3.9 to 4.8 out of 5.
Our Vision
Jodie Wardle (She/Her) Principal Consultant
Jodie Wardle (She/Her) Principal Consultant
Our mission at Your Business Analysis Services is to leverage advanced data analysis techniques to empower organisations with actionable insights that drive strategic decisions and sustainable growth. We are committed to:
- Excellence in Analysis
- Innovation and Adaptability
- Collaborative Partnerships
- Empowering Decision-Making
- Ethical Standards
Our Approach
Jodie Wardle (She/Her) Principal Consultant
Our Approach
We blend excellence, innovation, and a people-focused approach to consulting, earning a reputation as trusted leaders and data specialists. By leveraging advanced analytics and technology, we transform complex data into meaningful insights. Through collaboration and consultation, we identify trends and opportunities that empower our clien
We blend excellence, innovation, and a people-focused approach to consulting, earning a reputation as trusted leaders and data specialists. By leveraging advanced analytics and technology, we transform complex data into meaningful insights. Through collaboration and consultation, we identify trends and opportunities that empower our clients to achieve their business goals. To begin, we invite customers to complete a Free Self Assessment .
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